Return & Refund Policy

At AeroLux, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Refund Requests

You may request a refund within 30 days of receiving your order.

To submit a refund request, please contact us at raritatltd@gmail.com with your order number and a brief description of the issue. In some cases, we may ask you to provide photos or videos to help us evaluate your request.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at raritatltd@gmail.com. We will review the issue and work quickly to provide an appropriate resolution.

Refund Approval

If your refund request is approved, you will not be required to return the item. The product may be kept or disposed of at your discretion unless otherwise instructed by AeroLux.

Refunds will be issued to your original payment method within 10 business days after approval. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at raritatltd@gmail.com.

Non-Refundable Items

The following items are not eligible for refunds unless required by applicable law:

Personalized or custom-made products
Gift cards
Final sale or clearance items

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers have the legal right to cancel or withdraw from their purchase within 14 days of receiving the order, in accordance with applicable consumer protection laws.

To exercise this right, please contact us at raritatltd@gmail.com.